Resources & Affiliations

There is an amazing community of individuals, companies, associations, and institutions driving the fields of customer success, customer experience, and customer retention forward. Below are links to some of our favorites. 

Certification and Education

Southwest Missouri State - this cohort-based certification program covers a lot of ground for both new and experienced practitioners. It's a professional curriculum and the facilitators are all proven in the field. Marty is on the Advisory Board for the program. Don't be shy about reaching out for info, questions, or discounts!

 

Certified Customer Experience Professional (CCXP) - is the credential sponsored by the Customer Experience Professional Association. This is appropriate for professionals at all levels but covers the basics really well. Much like project management and other discipline-specific certification, there is an expectation of ongoing education to retain the certification--ideal for those committed to the profession for the long term. 

TriTuns Customer Success Training - offers customized online training for customer success professionals and a blended onling + in-person option. These programs are ideal for individuals or existing teams. 

Awards and Recognition

North American Customer Centricity Awards - is a new event but run by ARCET global who has a long history managing professional award programs. The deadline for 2020 is late February. Marty is a judge for some of the 2020 award categories and can provide encouragement--but no specific guidance.  

Genesys Customer Innovation Awards - is 15 years into their journey recognizing industry best practices and practitioners. The catch is that you have to be one of their customers. But if you are the discipline of submitting for awards will also help you see the value your customer efforts provides to your organization.

Folks we Follow

Stay tuned for a list of our favorite thought leaders and practitioners!

Want to chat all things Customer Success, Experience, and Retention? Let's Talk!

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