Infinipoint operates at the complex intersection of growing companies and their customers. Navigating this space is especially crucial for B2B and XaaS providers as their eventual success requires--demands--they build customer retention into their DNA.
While customer success and retention may only be one team’s formal “job”--it is everyone’s responsibility. Infinipoint works with all customer-facing teams: sales, support, customer success, onboarding/implementation as well as product and customer experience. From here help clients align their strategy, structure, people, processes, technology, and metrics to deliver outsized customer retention without similarly outsized costs.
Want to chat all things Customer Success, Experience, and Retention? Let's Talk!
Want a complimentary assessment of your retention operations using the Infinipoint 9-factor model? Let's Learn!
My career is guided by my desire to say “yes!” to interesting work. This led me across such diverse fields as training & development, strategic planning, futures and foresight, organization behavior & development, and customer experience. I’ve worked in both the public and private sector leading and advising leaders from start-up organizations to Fortune 100 companies and government entities
The common thread through this diverse experience is helping companies thrive and grow by approaching customer success and retention as organization-wide goals and not merely team-based tasks.
I love discussing all things customer experience and welcome the chance to hear your individual and company stories.