Infinipoint operates at the complex intersection of growing companies and their customers. Navigating this space is especially crucial for B2B and XaaS providers as their eventual success requires--demands--they build customer retention into their DNA.
While customer experience and retention may only be one team’s formal “job”--it is everyone’s responsibility. Infinipoint works with all customer-facing teams--sales, support, success, onboarding & implementation--as well as product, marketing, and CX. We help clients align strategy, structure, people, processes, technology, and metrics to deliver outsized customer retention without similarly outsized costs.
Want to chat all things Customer Success, Experience, and Retention? Let's Talk!
Want a complimentary assessment of your retention operations using the Infinipoint 9-factor model? Let's Learn!
My career is defined by my desire to say “yes!” to interesting work. This led me across diverse fields as training & development, strategic planning, futures and foresight, organization behavior & development, and customer experience. I’ve worked extensively in both the public and private sector as a leader and advising leaders from start-up organizations to Fortune 100 companies and government agencies.
The common thread through this diverse experience is helping companies thrive and grow by approaching customer success and retention as organization-wide goals and not merely team-based tasks.
I love discussing all things customer experience and welcome the chance to hear your individual and company stories.